Open Access
Table 1
Key performance indicators of Management system of LMCP.
| Year | Overall satisfaction (%) | Satisfaction on delivery (%) | Satisfaction with confidence of results (%) | Number of new customers | Percentage of failures (%) | Number of training courses and / or congress participation of the LMCP collaborators |
|---|---|---|---|---|---|---|
| 2020 | 100 | 96.7 | 96.7 | 3 | 4.6 | 5 |
| 2019 | 88.5 | 82.8 | 91.4 | 3 | 1.8 | 18 |
| 2018 | 94.3 | 97.1 | 97.1 | 7 | 3.8 | 18 |
| 2017 | 92.0 | 84.0 | 98.0 | 3 | 2.1 | 9 |
| 2016 | 96.0 | 80.0 | 92.0 | 2 | 3.6 | 6 |
| 2015 | – | – | – | 3 | 8.2 | – |
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